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David Gordon

Medicare ALL News - Pre appt, upline changes, Phone sales, etc.

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Great Sale Pitch for Selling Medicare Supplements Over the Phone - click here. 

Register for AgentXcelerator for 100% accurate Medicare supplement, Advantage and Part D quote engine - Every carrier in USA appears.

AgentX doubles as NAAIP's contracting system for many carriers - Contact us for contracting. 

These are the pre-appt states for MAPD/PDP:

 Humana is MT & PA.

UHC is pre- appt in all states

 SilverScript is AK, AZ, CA, CO, FL, IL, IN, MA, MD, MO, OR, PA, NY, RI, SD & WA.

 Aetna is AL, AZ CO, IL, IN, KY, LA, MT, OH, OR, PA, RI, UT, VT, WA, WI.

to change uplines uhc, need email to them and then a new contract in 6 months. 90 days for cigna , wellcare and humana
aetna no production for 6 months. As with every carrier, a termination or release in leu. 


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UHC Med sup allows phone sales can but voice signature is only available in Indiana, Pennsylvania and Utah right now.  Also their contract prohibits cold calling and the Producer Handbook has a note about it too:

 You may not make cold calls as highlighted in the

Branded Products Addendum (Exhibit B) in your

contract. And you cannot follow up with your mail

recipients to see if they received your mailing or flyer.

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AARP - Consumers in eleven states – Illinois, Indiana, Georgia, Minnesota, Missouri, Nevada, North Carolina, Oregon, Pennsylvania, South Carolina and Utah now have the option to sign their applications via voice signature through you, their agent.

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Certification Dates and Information
-AHIP: 2019 AHIP opened June 18th. 2018 AHIP closed June 15th. Use this AHIP link to receive $50 off the price of your 2019 AHIP: Certification Website*
-Aetna-Coventry: 2019 certs open July 11th. 2019 certs will cover the remainder of 2018. AHIP is required. Certification Website
-Cigna-HealthSpring: 2019 certs open June 30th. 2019 certs will cover the remainder of 2018. AHIP is not required. New agents must complete a face to face. Certification Website
-Freedom/Optimum: 2019 certs open August 1st. 2019 certs will not cover the remainder of 2018. 2018 Certs will remain open through November. AHIP is not required. Face to face training is required. Certification Website
-Humana: 2019 certs open July 10th for new agents and July 17th for current agents. 2019 certs will cover the remainder of 2018. AHIP is required. New agents have 90 days to certify before Humana will close out their contract. Existing agents have until Nov. 30th to certify or they will not receive their renewal commissions. Certification Website
-Silverscript: 2019 certs open July 9th for General Medicare and August 10thfor Product Specific certifications. 2019 certs will not cover the remainder of 2018. AHIP is not required. Certification Website
-UnitedHealthcare: 2019 certs open June 25th. 2019 certs will cover the remainder of 2018. AHIP is not required. Certification Website
We will update you when we have confirmation of the certification dates for WellCare, etc.
*Using the link above to take your AHIP will give you a discount of $50.
I am here to help. Please give me a call if you need any assistance or have questions.

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Aetna - New transfer release policy makes it easier, faster to change your upline

We’ve launched a new streamlined hierarchy change policy (transfer release policy) that makes it easier and faster for agents and agencies to change their upline. 

There’s also a new form, called the Notice of Intent/Transfer Release form, that must be used to request hierarchy changes. You can use the new form two ways: 1) To provide a “notice of intent” to transfer to a new upline; or 2) to initiate a transfer release from your current upline.

IMPORTANT: Please note that uplines may not use the new form as a recruiting tool. Those who do will be subject to disciplinary action. As a reminder, even if an agent transfers to a new upline, the old upline will continue to receive administrative fees for any policies written under the old upline.

As a reminder, hierarchy transfers are not permitted or processed from Oct. 1 - Dec. 31.

New telephonic enrollment tool in the Ascend app

The Remote Agent Telephonic Enrollment (RATE) tool is a powerful, new feature in the Ascend Virtual Sales Office app that lets you complete enrollments by phone from any location, at any time, through your iPad. Before you can use it, you need to take a training and pass an online quiz. Contact us to get started.

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Silverscript and UHC does not require void check for contracting.  I was also told our TPA like Shenandoah and Liberty Bankers also do not require a void check

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Videos explaining DRX Telephonic Enrollment Tool Quick Quotes:


 Website URL to Log-in:  https://yourmedicare.destinationrx.com/PlanCompare/CallCenter/Type1/2018/Compare/Home#layout-content

Welcome to Connecture! 


This is your all-in-one Medicare Advantage and Prescription Drug Plan online enrollment platform.


Username: (NPN)

Temporary Password:  password1




Your username:NPN


*Note: You will be prompted to change your password once you have successfully logged on.

What does it provide?


·        More Sales

Present plan options to callers and help generate sales.

·        Track Leads

Capture leads and track the status through enrollment.

·        Simplified Administration

Manage all your applications through one portal.





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The following plans will be non-commissionable for applications signed on or after September 7, 2018:

  • Alabama: Marshall County
    • AARP® MedicareComplete Plan 1 (H0432-001)
    • AARP MedicareComplete Plan 2 (H0432-002)
    • UnitedHealthcare Dual Complete (H0432-009)
  • California: All Counties
    • UnitedHealthcare MedicareDirect Essential (H5435-001)
    • UnitedHealthcare MedicareDirect Rx (H5435-024)
  • Georgia: 
    • Chatham, Cherokee, DeKalb, Fulton, Henry and Walton counties: Care Improvement Plus Medicare Advantage (H6528-006)
    • Berrien, Carroll, Clinch, Fannin, Haralson, Irwin, Schley, Sumter, Terrell, Towns and Union counties:
      • UnitedHealthcare MedicareDirect Essential (H5435-001)
      • UnitedHealthcare MedicareDirect Rx (H5435-024)
  • Kansas: Allen County
    • UnitedHealthcare MedicareDirect Essential (H5435-001)
    • UnitedHealthcare MedicareDirect Rx (H5435-024)
  • New York:
    • Bronx and Richmond counties: AARP MedicareComplete Mosaic (H3307-015)
    • Bronx, Kings, New York, Queens and Richmond counties: AARP MedicareComplete Plan 3 (H3307-024)
  • Texas: Brooks, Erath, Frio, Maverick and Victoria counties
    • UnitedHealthcare MedicareDirect Essential (H5435-001)
    • UnitedHealthcare MedicareDirect Rx (H5435-024)

The following plans will be non-commissionable for UHC applications with effective date of January 1, 2019 or later.

  • All Counties in All States: All UnitedHealthcare Institutional Special Needs Plans
  • Massachusetts: Barnstable, Dukes, Franklin, Hampshire and Nantucket counties – AARP MedicareComplete Choice (R7444-001)
  • New York:
    • Bronx, Dutchess, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk and Westchester counties
      • Unitedheatlhcare MedicareComplete Choice Plan 1 (R5342-001)
      • UnitedHealthcare MedicareComplete Choice Essential (R5342-002)
      • UnitedHealthcare MedicareComplete Choice Plan 3 (R5342-005)
      • UnitedHealthcare MedicareComplete Choice Plan 4 (R5342-006)
    • Montgomery County: UnitedHealthcare MedicareComplete Choice (H1537-004)
  • Florida:
    • Palm Beach County: UnitedHealthcare Sync (H2406-020)
    • Miami-Dade County: UnitedHealthcare Dual Complete RP (R7444-012)
    • All counties in the state UnitedHealthcare Dual Complete RP One (R7444-013)
  • Hawaii: Honolulu County – UnitedHealthcare Dual Complete RP (R3175-003)
  • Illinois: Carroll County – UnitedHealthcare MedicareComplete (H7445-004)
  • Maine: Aroostook, Hancock, Piscataquis and Washington counties – AARP Medicare Complete Choice (R5329-001)
  • Minnesota: Anoka, Carver, Dakota, Hennepin, Ramsey, Scott and Washington counties – UnitedHealthcare Sync (H7404-004)
  • New Mexico:
    • Bernalillo, Sandoval, Santa Fe and Valencia counties –  UnitedHealthcare MedicareComplete Assure (H0271-010)
    • Dona Ana, Grant, Hidalgo, Luna and Sierra counties – UnitedHealthcare MedicareComplete Assure (H0271-011)
  • North Carolina: Alamance, Buncombe, Caswell, Catawba, Chatham, Cumberland, Davidson, Davie, Durham, Forsyth, Guilford, Henderson, Mecklenburg, Orange, Person, Randolph, Rockingham, Rowan, Stokes, Wake, Wilkes and Yadkin counties –  UnitedHealthcare Dual Complete RP (R1548-001)
  • Pennsylvania:
    • Philadelphia County: UnitedHealthcare Dual Complete (H3113-009)
    • All counties: UnitedHealthcare Dual Complete (H3113-012)
  • Tennessee:  All counties – UnitedHealthcare Dual Complete ONE Plus (H0251-005)

New commissionable plan in Tennessee: UnitedHealthcare Dual Complete ONE (H0251-004) will be commissionable for applications signed on or after September 7, 2018, in Tennessee.

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  Effective January 1, 2019, the Medicare Advantage Disenrollment Period (MADP) that currently takes place annually from January 1st through February 14th is being replaced with a Medicare Advantage Open Enrollment Period (OEP) that will take place from January 1st through March 31st annually.  
  The new Medicare Advantage OEP allows individuals enrolled in a Medicare Advantage (MA) plan, including newly MA-eligible individuals, to make a one-time election to go to another MA plan or Original Medicare. Individuals using the MA OEP to make a change may make a coordinating change to add or drop Part D coverage.  

Please note: This change does not affect the Medicare Annual Election Period, which will continue to take place annually from October 15th to December 7th.


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You can receive $50 off the $175 cost of AHIP by following this link or by completing the AHIP through any of our carrier portals: http://www.ahipmedicaretraining.com/clients/NSGA


If you decide to take AHIP instead of going through United Healthcare’s core modules that cover the AHIP material then be sure to click AHIP FIRST when you log in.  If you enter their Medicare Basic certification first you will be prevented from transmitting your 2019 AHIP

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  Keep these points in mind when selling Medicare Supplements during the Medicare Advantage Annual Enrollment Period (Oct. 15 through Dec. 7, 2018) and the new Medicare Advantage Open Enrollment Period (Jan. 1 through Mar. 31, 2019).  
  During the enrollment periods listed above, Medicare beneficiaries with Medicare Advantage (“MA” 1) may drop their MA coverage, return to Original Medicare and be in the market for a Medicare Supplement (voluntary disenrollments).  
  Other Medicare beneficiaries may have received notice that their MA plan will be terminated or non-renewed for 2019 (involuntary terminations). They may choose another MA plan or return to Original Medicare and be in the market for a Medicare Supplement.  
  Remind all applicants to retain any disenrollment or termination notices received from their MA plan and keep in a safe place.  
  To help ensure applications are taken correctly and policies are issued in a timely manner, please read this email in its entirety.
  • Medicare Supplement insurance is available only to Medicare beneficiaries enrolled in Original Medicare Parts A and B.
  • To be eligible for a Medicare Supplement, those with current Medicare Advantage coverage must be disenrolled from their MA and returned to Original Medicare prior to the effective date of their Medicare Supplement.
  • State law prohibits a Medicare Supplement policy from becoming effective prior to the end date of the MA plan.
  • Applicants replacing their MA coverage must fully complete and sign the application and replacement form(s), giving particular attention to the sections concerning MA disenrollment or termination/non-renewal. Applicants must confirm on the application that they intend to replace current MA coverage with the Medicare Supplement in order for the application to be accepted.
  • A Medicare Supplement policyholder who still has MA coverage in place on the policy effective date is subject to rescission.
  Voluntary Disenrollments  
  • MA enrollees cannot disenroll from their plan prior to the first day of the disenrollment period.
  • Applicants are responsible for disenrolling themselves from their MA plan and returning to Original Medicare during the enrollment periods listed above either by:
    • calling 800.MEDICARE, or
    • contacting their MA plan carrier, or
    • for MA-PD (RX) plans, by enrolling in a stand-alone Part D Plan. Note that an applicant cannot disenroll from most MA stand-alone plans (MA plans that do not include Part D coverage) by enrolling in Part D.
  • The pre-existing waiting period is waived for applicants age 65 and over disenrolling from a MA plan.
  • Applicants voluntarily disenrolling from a MA plan that has been in force less than 12 months are eligible to apply for a Guaranteed Issue policy if the applicant first enrolled in MA at age 65. Health questions must not be answered.
  • Applicants voluntarily disenrolling from a MA plan that has been in force longer than 12 months are not eligible for a Guaranteed Issue policy in a non-Guaranteed Issue state (GI rules vary by state).
  Involuntary Terminations  
  • A copy of the applicant’s MA plan disenrollment notice is required for applicants being involuntarily terminated or non-renewed by their MA plan.
  • Applicants involuntarily losing their MA Plan due to plan termination or non-renewal are eligible to apply for a Guaranteed Issue policy and must not answer health questions.
  Outside of the annual enrollment periods listed above, a copy of the applicant’s MA plan disenrollment or termination notice is required by the supplement carrier.

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https://www.naaip.org/aetna-transfer-pdf-2018.pdf - for Aetna Medicare Advantage transfer PDF


1.        Agent must request from New Intended Upline a Contracting Request. It will require a package code and an upline to be inputted.

2.       NEW notice of intent option: If agents/agencies cannot obtain a transfer release from their upline, they can submit contracting in Nomoreforms (https://www.ainsight.com/nomoreforms/logon?type=insurancewith the Network Insurance/NAAIP contracting package code P8HD4PAG4 and attach the Notice of Intent/Transfer Release form with their submission. The agent/agency will be transferred to the new upline/Network Insurance/NAAIP after a 3-month interim period. If this option is chosen:           Agents/agencies must remain under their new recruiter for a minimum of one year.

·         Agents/agencies may only transfer at their current level. After three months with the new recruiter, they will be eligible to change levels provided there is room to move upward and they meet the appropriate criteria.

·         All downline agents will move with agencies that request a transfer. However, after the move has been completed, those downline agents are not required to stay under the new hierarchy for one year; Instead, they may request release or submit their own notice of intent to transfer .

5.       The notice of intent option cannot be used to move from NDP to Direct to Market.

This new transfer release policy, while empowering agents and agencies, also offers you a unique opportunity to demonstrate the support and value you provide to your downlines.

Aetna has a transfer freeze from 10/1 to 1/1/19 for MAPD/PDP.



Aetna will need that transfer signature along with a new nomoreforms contract using our package code but wait until you have the release before submitting a new Aetna contract. 

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Humana Medicare Advantage Transferring Upline. Make sure you cc this email to [email protected] and naaip will upload your contract invitation in https://agency.agentxcelerator.com/ invited by NAAIP's agent of record.  In 90 days, You will then have a 30 days window to complete that contract.


Dear Agent,
Transferring your Humana Appointment to “NSGA-AMBR” 

Agent just sends the e-mail to Humana that’s the first step.  


Here are the steps:

1. Obtain a written release from your current upline on their company letterhead stating that you are eligible for immediate realignment. 
Email the written release to [email protected] stating: 
 “I, agent name & SAN, would to be aligned with “NSGA-AMBR” .
Also send a copy of the email to your upline/Marketer.
 2. If you are unable to obtain a written release from your current upline you will need to do the following:  
Email [email protected] requesting that your Humana Medicare appointment be aligned to “NSGA-AMBR” .
“I, agent name & SAN, would like to be placed on the 90 day release wait period and transfer my current contract to “NSGA-AMBR” 
Also send a cc of the email to [email protected].  
Once Humana receives your transfer request your 90 day waiting period will begin. You are still able to write new business during this time and it will not impact your transfer request waiting period. 
It is permissible to write your name (instead of signing with a pen) - As well, you must include your NPN  & Humana SAN number. 
Dear Humana, I, ______________________________________, formally request to have my contract transferred under “NSGA-AMBR”  immediately. If an immediate transfer is not allowed per transfer guidelines, I request a delayed release with the 90 day wait starting immediately. Thank you, 
Signature X____________________________ 
Agent Name _____________________________
Date _____________________________ 
NPN / SAN# _____________________________ 

Additional information:

Humana will need this email even if the agent has not made a sale in the last 6 months. if the agent is terminated and not tied to an FMO, will not need the email.

On the other hand,  UHC still keeps them tied to the same FMO if they are terminated.  Humana can vary from upline to upline. We can always check if the agent is active for ‘Medicare Products’ because that is all that we set them up for.  If the agent hold a Humana contract and are not yet active for Medicare we can send them an addendum to add Medicare. 


If agent is direct with Humana. Simply request from Humana a release and they will grant it. 



Agents must follow the Humana Release Policy when ending or changing an affiliation. This policy is applicable to agents contracted to sell Individual Medicare, Ancillary and Supplemental benefit products.

Immediate Release Policy:
To receive an immediate release, external agents must secure a release letter from their current upline.  It is at their discretion whether or not to release an agent prior to 90 days (see Delayed Release Policy below). The current upline is required to formally communicate the release of the agent in writing using company letterhead, signed by the principal, with a current or future effective date of the release. Release letters must be sent to Humana’s Agent Support at [email protected].
If the immediate release is accepted it will be processed within 5 business days. Humana will notify the agent via email when the release has been processed.

Delayed Release Policy
In instances where an immediate release is not granted, the agent may request a delayed release. The delayed release will be effective 90 days after the agent’s request is received*. Such requests must be in writing and sent to Humana’s Agent Support at[email protected].

Agent Release Timeline 


90 day Release

Immediate Release

1/2 through 7/10

Effective 90 days post request

Processed within 5 business days

7/11 through 9/30

Effective 1/2

Processed within 5 business days

10/1 through 1/1

Effective 4/1

Effective 1/2


MGA Hierarchy Release Timeline 


90 day Release

Immediate Release

1/2 through 7/10

Effective 90 days post request

Processed per standard contracting turnaround time

7/11 through 9/30

Effective 1/2

Processed per standard contracting turnaround time

10/1 through 1/1

Effective 4/1

Effective 1/2


*The delayed release will be effective 90 days after the agent’s request is received
*agencies can realign one time per year

Agent’s Status upon Release
Once an agent is released they will be free to align themselves with another upline. (There are specific situations under which an agent cannot align themselves. Please contact your External partner for more information.) The agent must notify Humana in writing indicating what upline they wish to be aligned with. The name of the new upline can be included in the original release request.  It will be the agent’s sole responsibility to maintain all license, training, certification, and appointment requirements with Humana.

Impact on Agent’s Book of Business

  • New: Any business submitted to Humana while the agent was aligned with the previous upline will result in the appropriate overrides and commission being paid as indicated by the contracts and schedules in place.


  • Renewal: Any renewals earned while the agent was aligned with the previous upline will result in the appropriate overrides and renewals being paid as indicated by the contracts and schedules in place.

The release ONLY affects business that occurs after the date of the release.
Thank you for your continued support and participation in Humana’s MarketPoint External Agent Program. If you have questions, contact your dedicated Agent Support Team at 800-309-3163 or[email protected].

Look out for an e-mail for a background authorization for Humana.  You will need to use our zip code 33759 for the business location when you complete it.

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UHC Transferring Upline

Hello UHC (Sample email to be sent to [email protected]),

Please transfer my upline for UHC Medicare to Network Insurance Senior Health Division.

Thank You,

Your Name

UHC Transferring Upline. Make sure you cc this email to [email protected] and naaip will upload your contract invitation in https://agency.agentxcelerator.com/ invited by NAAIP's agent of record. The invitation will be waiting for you to fill at the proper time. In 6 months time, You will then have a 30 days window to complete that contract.


If you have a written release. The contracts are not retroactive but as soon as the carrier finishes the transfer you are notified by each one directly.  United Healthcare is the fastest it only takes them a few days after my team submits it to the carrier which should be done today or tomorrow.  Aetna and Humana can take up to two weeks for them to complete the transfer process. 

If you need immediate assistance just call the UHC Producer Help Desk at (888) 381-8581.

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The Centers for Medicare & Medicaid Services (CMS) has released 2019 premiums, deductibles, and coinsurance amounts for the Medicare Part A and Part B programs.  
  2019 Medicare Part A and B Premiums/Deductibles  
  Deductible and Coinsurance Amounts for Calendar Years 2018 and 2019 by Type of Cost Sharing*  
Description 2018 2019
Part A Inpatient hospital deductible $1,340 $1,364
Daily coinsurance for 61st-90th Day $ 335 $ 341
Daily coinsurance for lifetime reserve days $ 670 $ 682
Skilled Nursing Facility coinsurance $167.50 $170.50
Medicare Part B annual deductible $183 $185
Medicare Part B standard monthly premium $134 $135.50
High-Deductible Plan F $2,240 $2,300
Plan K out-of-pocket limit $5,240 $5,560
Plan L out-of-pocket limit $2,620 $2,780
  Starting January 1, 2020, Medicare Supplement insurance plans sold to those newly enrolling in Medicare will not be allowed to cover the Part B deductible. Because of this, Plans C and F/HDF will no longer be available to people new to Medicare as of January 1, 2020. Seniors who already have either of these two plans (or the high deductible version of Plan F) before January 1, 2020 will be able to keep their plan, as long as premiums are current. They will NOT need to make any changes to their plans. If Seniors were eligible for Medicare before January 1, 2020, but not yet enrolled, they may be able to buy one of these plans. More information about changes in Medicare in 2020 are coming soon.

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Make AARP Medicare Supplement Enrollments Easier with Remote Signature!

Make enrollment more hassle-free.

Remote Signature via DocuSign® on LEAN is the latest tool for enrolling consumers in an AARP® Medicare Supplement Insurance Plan, insured by UnitedHealthcare® Insurance Company. Through DocuSign, your clients can sign applications digitally using a secure link from a convenient location. Simple instructions will guide them through the signing process, and you'll know that each signature captured is legally valid, unique and securely encrypted.
For a fast, simple and secure way to enroll your clients, start using Remote Signature via DocuSign on LEAN today!

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Yes both carriers require you to have an active writing number before you can obtain materials and submit business.  United Healthcare requires agents to certify before a writing number is issued.  They are the only carrier to require certification for Medicare Supplements. 


The UHC product is very unique it is not like any other because they have a community rating with a  3% per year discount if someone is younger than 77.  36% at 65 then 3% less each year going forward, I screenshotted the explanation from their materials below.  After they turn age 77 their rates will not increase unless if the company as a whole takes an increase which is different from the competition with attained age rate schedules going up to age 99.  They also allow people to move from plan to plan freely effective the 1st of the next month without going through underwriting.


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Aetna(MAPD only) and United Healthcare require e and o but they do not need the proof of policy document.  They only need the policy information included and when agents complete the contracting it asks for that info. Humana, Silverscript and the various supplement carriers dont require e and o.

Humana always required the proof of EFT to contract.

United Healthcare does not process EFT until after they contract and certify so they could just put in any routing number with fake information and it won’t be an issue.  agent can go into the UHC portal and enter their EFT info in their profile section. 

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Many referrers become aware of an agent’s capabilities when an agent spoke at a seminar or a conference.   This is what I would recommend that you do.  You can reach out to businesses that have seniors on payroll, Financial Advisors are a good resource, P & C agencies, faith-based organizations, organizations that you belong to like a gym.  Do you belong to, or does someone you know belong to a service organization?  Do they need someone to come talk about Medicare?  Meet with the director, or manager of these businesses and organizations.  Bring them donuts.  Get to know them and be persistent.  Build a relationship.  Let the directors know that you are there to help their members.  You can study more about hosting educational events, let me know if there is any additional information that you may need because the sales will come. 


Other Marketing Opportunities


1.       Call Meals on Wheels, the director may agree to send a flyer with the meals. 

2.       Do T65 mailers, this will keep a steady stream of clients coming into your business.

3.       Put a magnet on your car, or window clings.  These are available on United Healthcare’s portal, or you can order from www.vistaprint.com.   

4.       Retail Venues.  We work with Direct Health, CVS, and Medicare carriers to bring retail opportunities to agents during AEP.

5.       Community Events, Health Fairs – most carriers have compliant signage, flyers, ads, post cards, etc.  google senior expo, tradeshow and events to find the ones you want to work.

6.       Senior centers, Senior housing, Senior Mobile home parks – give a seminar, do a benefits check-up (see attached documents on benefits check.org)

7.       Realtors, seniors moving into the area.

8.       Contact Financial advisors, P & C agencies, Group Benefit providers, most of these agencies like to refer Medicare Business.  Be persistent, bring donuts, offer to do educational seminars for their clients.

9.       Qualification Criteria for Extra Help: https://www.ncoa.org/wp-content/uploads/part-d-lis-eligibility-and-benefits-chart.pdf

 Humana Webinar Generating Medicare Referrals:


 Marketing Special Election Codes:


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Our commission schedules for their General Agent or top available Agent level are attached for your review.  On top of receiving the highest available commission you also are able to tap into our incentive programs and industry leading technological solutions like our telephonic MAPD / PDP enrollment tool.  You can receive a free 1,000 piece mailer for writing business as you usually would as well.  A release would allow you to immediately move to us but if you cannot obtain a release then Aetna and Humana can be transferred in 90 days and United Healthcare would require a six month wait but it would transfer after AEP is over - if done today..  Wellcare can be moved in two weeks and the other carriers require a 6 month non-production period to be transferred without a release. 

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  • Administrators
  • 121 posts

Hello {$name},

Subject Line: Join the Walmart Retail Program with NAAIP


The Walmart Retail Program is returning for AEP 2020. The program allows NAAIP agents to reserve a Walmart store during AEP. Agents have the opportunity to interact with Walmart shoppers, answer their questions, and enroll them in Medicare plans.

Stores Must Be Reserved

Agent reservation is exclusive; no other agents will be allowed a presence in that Walmart. The sooner you apply for a store the better your chances of reserving it.

For AEP 2020 there are more than 2,500 unclaimed stores. 

  • Must be contracted through NAAIP with at least two Medicare Advantage carriers who offer plans in the store area.
  • Must complete Medicare certifications for AHIP and your Medicare Advantage carriers by September 10, 2019.
  • Agent must be in store three days per week for a total of 20 hours per week between October 7 and December 13. This can be divided between multiple agents.
  • $250 application fee per store. Agents can can be credited to cover this cost.

You Must Apply and Submit their Store Selection with NAAIP by May 17, 2019

  • Available Stores   Click to find stores in your area. 

  • May 1 to 16 - Round 1 of Store Selection

  • For returning agents only. Renewals for agents who had stores the previous year.

    May 17 - NAAIP Deadline for Store Selection
    Agents must submit their store selection to NAAIP by May 17.

    May 22 to June 17 - Round 2 of Store Selection
    Open to any agent. Agents can apply for stores whether or not they had the store the previous year.

    June 24 to 28 - Round 3 of Store Selection 
    Open to any agent. Agents can apply for stores whether or not they had the store the previous year.

    September 1 - Payment Deadline
    Deadline for agents to submit $250/store application fee.

    September 10 - Certification Deadline
    Agent must have completed Medicare certifications for AHIP and at least two carriers who offer Medicare Advantage policies in the area.

    October 7 to December 13 - Agent Present in the Store
    Agent must be in store three days per week for a total of 20 hours per week. This can be divided between multiple agents.


    Only via NAAIP - Every 5 Medicare sales gets you 1,000 free mailers!

  • Your site {$link_url} should be on a domain name that you own! Talk to me and we will get this done.                                                                                                  

Thank you for giving me the opportunity to help you earn more money.

Walmart Round 2 SNEAK PEEK has been released so you can begin marketing. Attached are last year’s participating carriers and key details, keep in mind these are from last year, things CAN change but probably not by much. See below email as well.

·         For agents interested, please get at least 3 desired requests for better chances of getting a store. I will request all in hopes to get at least one, we could get all and give back what they don’t want.

·         First come first serve, so send me your agents requests as you receive them.

·         For those that make requests prior to Round 2 being released, they will need to send the deposit as soon as we have confirmation of the store, approximately 5/24/19. Copy of the check prior to mailing is required as proof of mailing.

·         Agents making requests DURING Round 2 will also need to send deposits as soon as the store is confirmed. Stores are generally confirmed day after the request is made. Copy of the check prior to mailing is required as proof of mailing.

·         FULL $500 will be due if they do not have 3 Active MA carriers with us. If they reach 3 carriers with us by program start, 10/7/19, they will be eligible for the $250 discount.

·         If check has not been received and no proof before Round 2 closes, store will be dropped.

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 for agent that contracted thru Other Upline with UHC but did not certify?

He can fill out a new contract through us.  He needs to write a letter that he wants Network Insurance Senior Health Division to be his NMA instead of Other and sign it then send it to us.  We can process the contract and submit the letter at the same time.  He needs to wait until we confirm that the change has been made before certifying.  If he certifies then the contract will stay with other for a while unless he gets released or makes that request and waits. fo

follow up question: When  you say write a letter and sign it. Can it be done by email with typed signature?


Answer: I believe an e-mail can be accepted.  We usually ask agents to apply a wet signature to a letter.

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Humana - It’s already that time of year to start preparing for AEP 2020 and Humana is here to help. We are excited to announce that we will be launching certification and recertification courses earlier than ever before this year! Both courses will launch at noon Eastern Time on June 25, 2019

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Humana’s 2020 cert comes out June 25th, UHC’s is July 1st and Aetna is typically the first to come out with the new 2020 certification.  If you wait then you will be able to sell for the rest of the year and next year with one certification and you won’t have to recertify until after the same time the following year.  Aetna is transitioning to a new contracting system and they will cancel all contracts for agents who haven’t certified so we will get you that info about what you need to do when it happens.


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